VideoSlots Online Casino Terms

Welcome to VideoSlots Online Casino. These Terms and Conditions govern your use of our website, our games and every service we provide, and by registering an account with us you confirm that you accept them in full. We operate videoslots.com under a licence from the Malta Gaming Authority (MGA/CRP/258/2014), together with additional licences from the UK Gambling Commission, Spelinspektionen in Sweden and AGCO in Ontario. Our sportsbook is operated separately by Videoslots Sports Limited under related licences held in the same jurisdictions. We have delivered our video slots online casino experience since 2011, and we remain committed to fair, transparent and responsible gaming for every player who joins us.

Who We Are

We are Videoslots Limited, registered in Malta (reg. C49090), with our registered office at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. At Video Slots, we provide our services internationally under our Malta licence, while separately licensed markets, including the United Kingdom, Sweden, Denmark, Italy, Spain, Germany and Canada, are governed by local terms specific to those jurisdictions. We at VideoSlots reserve the right to amend these terms at any time, and we will notify you of material changes through your registered e-mail address.

Eligibility and Restricted Territories

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction, to open an account with us. We do not accept registrations from a number of restricted territories, including the United States, France, the Netherlands, Belgium, Poland and several other countries listed in our full territory policy. Players from the UK, Italy, Sweden, Denmark and Greenland fall under separate local terms that apply in addition to this document. Once registered, you can use your videoslots login credentials to access your video slots login page from desktop or mobile at any time. Each individual may hold only one account with us, and we may suspend or close duplicate accounts without notice.

Deposits and Withdrawals

Our video slots casino accepts CAD, DKK, EUR, GBP, JPY, NZD, SEK and USD, and we pay out winnings in the currency registered on your account wherever this is possible. The minimum deposit is €10 or £10, and we do not charge a processing fee except on Euteller deposits, which carry a 1.95% charge. We accept Visa, Mastercard, Apple Pay, Skrill, Neteller, EcoPayz, Euteller and bank transfer, though customers residing in the UK can no longer deposit using payment cards. All deposits made through our platform are credited to your balance instantly.

The minimum withdrawal amount is €20 on every method, including bank transfer; smaller amounts requested from our support team carry a 3.95% fee. Players inside the EU must withdraw using their original deposit method or by bank transfer, while players outside the EU and in the UK may withdraw via their chosen method or by bank. The maximum withdrawal is £10,000 per transaction; amounts up to €30,000 are returned to your original payment method, and anything above that is paid by bank transfer upon request. Progressive jackpot wins of €50,000 or more may take up to 30 working days to process, and a fee of up to 3.95% may apply where funds are withdrawn without being wagered, or where more than one withdrawal is requested within a 7-day period. We process most withdrawals within 12 hours, with bank wire transfers taking up to 2 working days once due diligence documents have been verified.

Bonuses and Promotions

When you join VideoSlots, we offer a three-part welcome package consisting of a Welcome Bonus, Welcome Spins and a 7-day Battle Freerolls Ticket. A minimum deposit of €10 / £10 activates 11 wager-free Welcome Spins along with our 100% Welcome Bonus, subject to the wagering requirements, maximum bet limits and rules specific to your licensed jurisdiction. Any videoslots bonus code or video slots bonus code we issue must be activated from My Profile within 30 calendar days of your first deposit. We do not currently offer a videoslots bonus code no deposit as a standing promotion, and any videoslots free spins we credit are subject to the expiry periods and wagering rules stated at the time of the offer.

Beyond the welcome offer, our Video Slots platform runs The Wheel of Jackpots, Clash of Spins, Battle of Slots tournaments, a Reload Bonus and our Weekend Booster, which pays a wager-free cash amount every Friday based on your real-money play. Only one bonus may be active on your account at any time, and we permit only one bonus per household or IP address. We reserve the right to withdraw, amend or refuse any bonus where we reasonably suspect abuse of our promotional terms.

Games and Software

Our VideoSlots library includes over 12,000 titles from more than 180 providers, including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming and many others. We offer casino video slots, live dealer tables, video poker, scratch cards, jackpot games and a full video slots live casino experience covering blackjack, roulette, baccarat, craps and game shows. Everything runs on HTML5, so there is no software download required; our videoslots app experience is delivered directly through your mobile browser, giving you a genuine video slots mobile casino wherever you choose to play. We add new games daily and reserve the right to remove or replace any title at our sole discretion.

Loyalty Program

At Video Slots, we reward every real-money wager placed in our Video Slots, Slots, Live Casino and Jackpots categories with XP, weighted according to a game's theoretical return to player. XP unlocks achievements visible under My Profile and qualifies you for our freeroll tournaments. We calculate your Weekend Booster payout, credited every Friday, using a formula based on your wagering activity, subject to a minimum of €0.10 and a maximum of €300 per day.

Responsible Gambling and Account Security

We are committed to responsible gaming and provide self-exclusion tools, deposit limits and reality checks to every player who requests them. You are responsible for keeping your videoslots casino login details confidential, and we are not liable for losses arising from unauthorised access where you have failed to protect your own credentials. We may request identity and payment verification documents at any time, and we may suspend your account until such checks are satisfactorily completed.

Dormant Accounts and Fees

Accounts that remain unused for 12 consecutive months are subject to a dormancy fee of €1.00 per month. Balances that remain dormant for 30 months are passed to the Malta Gaming Authority in accordance with our regulatory obligations.

Customer Support

Our support team is available 24 hours a day, seven days a week, through live chat, e-mail and telephone, in multiple languages. You can reach us at support@videoslots.com, or write to us at Videoslots Ltd, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. We aim to resolve every enquiry, including questions about your video slots casino bonus, withdrawal status or account verification, as quickly as reasonably possible.

Amendments and Governing Law

We may update these Terms and Conditions from time to time to reflect regulatory or operational changes, and your continued use of our services after such changes constitutes acceptance of the revised terms. These terms are governed by the laws of Malta, without prejudice to any additional consumer protections available to you under the law of the UK, Sweden, Italy, Denmark or Ontario, Canada, where applicable to your account.