VideoSlots Privacy Policy

At VideoSlots Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This privacy policy explains how we collect, use, store and protect your information when you visit videoslots.com, complete videoslots login, or use our video slots casino services. Our platform is operated by Videoslots Limited, licensed and regulated in Malta, and this policy applies to all players across our international operations, including our UK, Swedish, Danish, Italian, Spanish, German and Canadian regulated markets.

Information We Collect

When you register an account with our video slots online casino, we collect certain personal and technical data necessary to provide our services, verify your identity, and comply with our licensing obligations under the Malta Gaming Authority, UK Gambling Commission, Spelinspektionen and AGCO Ontario.

• We collect your registration details, including your name, date of birth, address, email and phone number
• We gather payment information when you make deposits or request withdrawals through methods such as Visa, Mastercard, Skrill, Neteller or bank transfer
• We track your gaming activity, including bets placed, game history, and use of our video slots casino bonus offers
• We record technical data such as your IP address, device type, browser and operating system when you access our videoslots app or desktop site
• We may collect identity verification documents as part of our due diligence and anti-money laundering procedures

How We Use Your Data

We use the information we collect to operate our video slots casino responsibly and to enhance your overall gaming experience. Our purposes for processing your data include the following.

• We use your data to create and manage your account, including processing your videoslots casino login and authentication
• We process your payment details to facilitate deposits and withdrawals securely
• We use your gaming activity to calculate loyalty rewards, XP points, and eligibility for promotions such as our videoslots bonus code offers and the Weekend Booster
• We monitor your account activity to detect fraud, prevent underage gambling, and support responsible gambling tools
• We send you relevant marketing communications about our video slots casino bonus code no deposit offers, tournaments and new releases, where you have consented to receive them
• We use your information to comply with our regulatory obligations, including reporting requirements to gaming authorities

Legal Basis for Processing

Our privacy policy is designed to comply with the General Data Protection Regulation and applicable Maltese and UK data protection laws. We process your data on the basis of contractual necessity, our legitimate business interests, your consent where required, and our legal obligations as a licensed video slots online casino operator.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site. Cookies help us remember your preferences, keep you logged in securely, and analyse how players interact with our video slots mobile casino platform. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our services, including your videoslots casino app functionality. Our detailed use of cookies is set out separately in our Cookie Policy, available on our website.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our online casino video slots business effectively and lawfully.

• We share data with payment providers to process your deposits and withdrawals
• We share information with regulatory bodies, including the Malta Gaming Authority, UK Gambling Commission, Spelinspektionen and AGCO Ontario, as required by law
• We work with third-party service providers who assist us with identity verification, fraud prevention, and customer support
• We may share data with our affiliated companies, including any videoslots casino sister sites operating under the same corporate group
• We may disclose information where required by court order, law enforcement request, or applicable legislation

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our systems use encryption technology to safeguard sensitive information, including payment details submitted during your video slots casino bonus transactions. While we strive to maintain the highest security standards, we encourage you to protect your own login credentials and avoid sharing your account details with anyone.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our regulatory and legal obligations. Financial records and identity verification documents are typically retained for a minimum period required under anti-money laundering regulations. Where your account remains dormant, our terms regarding inactivity fees and fund transfers to relevant authorities, as outlined in our terms and conditions, will apply.

Your Rights

As a player registered with our video slots casino, you have certain rights regarding your personal data under applicable data protection law. We are committed to helping you exercise these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact our support team via live chat, available 24 hours a day, seven days a week, or by emailing support@videoslots.com.

International Data Transfers

As we operate across multiple jurisdictions, including the UK, Sweden, Denmark, Italy, Spain, Germany and Canada, your data may be transferred and processed outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place consistent with GDPR requirements and other applicable regulations.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal gambling age, we will take immediate steps to delete such data and close the associated account.

Changes to This Policy

We may update our privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. We encourage you to review this page periodically. Continued use of our video slots casino services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our customer support team through live chat, email us at support@videoslots.com, or write to us at Videoslots Limited, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. We are here to help address any privacy concerns you may have while enjoying our video slots casino games.