VideoSlots Responsible Gaming
At Video Slots, we believe that gambling should always remain an enjoyable form of entertainment, never a source of stress or financial hardship. As a licensed operator, we at VideoSlots take our duty of care seriously, and we have built a wide range of tools and safeguards to help every player enjoy our platform responsibly. Whether you play VideoSlots Casino games on desktop or through the VideoSlots app, our commitment to safer gambling remains the same across every product we offer, including our Video Slots online casino, live casino tables and sportsbook.
Our Commitment to Safer Gambling
We hold licences from the Malta Gaming Authority, the UK Gambling Commission, Spelinspektionen in Sweden, and AGCO in Ontario, and we operate under strict regulatory standards in every market we serve. Our VideoSlots platform is designed with player protection at its core, and we continuously review our policies to ensure they meet or exceed the requirements of each licensing body. We want every visit to Video Slots Casino to be a positive one, and we encourage all our players to view gambling as entertainment with a cost, not a way to make money.
Tools to Help You Stay in Control
We provide a comprehensive set of account controls that you can access at any time after your VideoSlots Casino login. These tools are free of charge and can be adjusted or removed through your account settings or by contacting our support team.
Deposit, Loss and Wager Limits
We allow you to set daily, weekly or monthly deposit limits directly from your account. Once you reach a limit, we will prevent further deposits until the period resets. Reducing a limit takes effect immediately, while increasing it requires a 24-hour cooling-off period to give you time to reconsider. We also offer loss limits and wager limits so you can control exactly how much you risk over a given timeframe on your Video Slots account.
Self-Exclusion and Time-Outs
If you need a short break, we offer a time-out feature that suspends your account for anywhere between 24 hours and 6 weeks. For longer breaks, our self-exclusion tool allows you to close your account for a minimum of 6 months, and in some jurisdictions this can be extended indefinitely. Once self-exclusion is activated, we remove you from all marketing communications and prevent access to your account, including through the Video Slots app, until the exclusion period has ended.
Reality Checks and Session Reminders
We send reality check notifications during your session to remind you how long you have been playing and how much you have wagered. This feature helps you stay aware of your activity whether you are using our VideoSlots mobile casino or playing on desktop, and it applies equally across our video slots online casino and live casino products.
Recognising the Signs of Problem Gambling
We want you to be able to recognise the early warning signs of gambling harm. Please consider reaching out for support if you notice any of the following in your own behaviour or that of someone close to you:
- You spend more time or money gambling than you originally intended
- You chase losses by increasing your bets or making repeated deposits
- You borrow money or sell possessions to fund your gambling
- Gambling interferes with your work, relationships or daily responsibilities
- You feel anxious, irritable or unable to stop when trying to reduce your play
Protecting Underage and Vulnerable Players
We only accept registrations from players aged 18 and over, and we use identity verification checks to confirm the age and identity of every account holder before withdrawals are processed. We take underage gambling extremely seriously, and any account found to belong to a minor will be closed immediately, with any funds handled in accordance with our terms. Our Video Slots team also monitors account activity for patterns that may indicate financial difficulty or compulsive play, and we may reach out proactively if we notice signs of concern on a VideoSlots account.
Account Verification and Responsible Deposits
We require full verification of identity and payment source before processing larger withdrawals, and this process helps us monitor deposit patterns that may suggest a player is at risk. Our minimum deposit is set at €10 or £10 across most payment methods, and we do not encourage players to deposit more than they can comfortably afford. We also remind players to always review the terms of any VideoSlots Casino bonus before opting in, so that promotional offers are enjoyed responsibly and within your own limits. If we notice unusual deposit frequency or rapidly increasing stakes on your VideoSlots casino account, our support team may contact you to check on your wellbeing and offer relevant tools.
Get in Touch
Our customer support team is available 24 hours a day, seven days a week, via live chat and e-mail at support@videoslots.com. Whether you have a question about setting a deposit limit, want to activate self-exclusion, or simply need someone to talk to about your play, we are here to help. We at Video Slots believe that a transparent, supportive approach to responsible gaming benefits every member of our community, and we remain fully committed to giving you the tools you need to stay in control while enjoying VideoSlots.
FAQ
Which support organisations can I contact for help?
We work alongside independent organisations that specialise in gambling support and problem gambling treatment, including GamCare, which offers free support, information and counselling; BeGambleAware, an independent charity providing advice and treatment referrals; Gamblers Anonymous, which runs peer support groups for people who want to stop gambling; and GAMSTOP, a free service allowing UK players to self-exclude from all licensed operators at once.
Can I block access to gambling websites on my own devices?
Yes, we provide free software such as Gamban and BetBlocker, which can be installed on your devices to block access to gambling websites, including Video Slots and any other online casino video slots platform, for a period of your choosing.
Content updated: August 25, 2026